Our shopping pages provide step-by-step guidance on placing an order. Simply follow the instructions outlined on each page of the order process.

Yes, our order process allows you to check and correct any errors before finalizing and submitting your order.

Upon placing your order, you'll receive an email acknowledging that we've received it. However, the acceptance of your order will be confirmed separately through an email notifying you that the products have been dispatched.

If we're unable to fulfill your order due to reasons such as stock unavailability, pricing errors, or delivery constraints, we'll promptly inform you via email. In such cases, any payments made will be fully refunded, including shipping fees.

Product prices are as indicated on the order pages at the time of purchase. You'll be billed in Omani Rial (OMR), with potential variations due to currency fluctuations and credit card charges for international purchases.

We offer free Standard Shipping and pickup for domestic orders and FedEx Express Shipping for both Gulf Cooperation Council countries and international orders. Shipping fees are outlined during the checkout process.

Shipping times vary by country, with delivery typically taking up to 14 days. Please note that this does not include production time, and additional time may be required during holiday seasons.

If no one is available at your address, a note will be left with instructions on rearranging delivery.

You have the right to return faulty or misdescribed products within 14 days of purchase for a full refund or exchange. However, personalized or custom-designed jewelry may not be eligible for refunds.

To end the contract or request an exchange, please email us at info@ekleeljewelry.com with your full name, order number, and proof of damage (if applicable).

Refunds for returned products will be issued within 14 business days of receiving the goods, using the original payment method. However, deductions may apply if the returned items are not in their original condition.

Each custom jewelry piece at Ekleel holds deeply personal significance, telling tales of emotions and memories. We understand the intrinsic value behind every jewel.

Ekleel proudly offers a custom jewelry service dedicated to transforming your vision into a tangible masterpiece. Whether crafting a unique design from scratch, drawing inspiration for a new creation, or reviving a treasured family heirloom, we guide you through the entire journey.

To begin crafting a piece tailored expressly for you, book an appointment with us. We're ready to blend your imagination with our expertise to craft an extraordinary piece that narrates your story in the language of elegance and beauty.

Yes, our custom jewelry service allows you to envision and craft a unique design from scratch.

Yes, Ekleel Jewelry is equipped to revive and transform treasured family heirlooms into exquisite custom-designed pieces.

Ekleel Digital Gift Cards are versatile and can be redeemed for any Ekleel Jewelry product, both online and in-store.

Use it as payment during online or in-store checkout. The purchase amount will be deducted from the card's balance until fully redeemed.

In the event of a return, the refunded amount will be added as digital credit to your Ekleel Jewelry account.

No, Ekleel Digital Gift Cards cannot be used to purchase another digital gift card.

No, they are non-refundable.

No, Ekleel Digital Gift Cards cannot be redeemed for cash or applied to any credit card balance.